Louis Vuitton Newport Beach Fashion Island Neiman Marcus. Submit a complaint and get your issue resolved. Reset. Shalini Tandon I went through all of my packages to find the Neimens package wasn't there. Ms.Katz should seriously consider resigning due to the following I called, I emailed, etc. BUSH LEAGUE. the sweater didnt even hold up well at all and i couldnt return it since it was over 30 days Called Neiman Marcus on 8/7 to see about my claim and Assist Dept said is was denied. Entire Departments may have no Latino employees for years despite having qualified applicants. They investigated what happen, I had two people come out from Fedex and talk with me to see what happen. Regrettably, the decision to reject the items cannot be overturned, as you did not return the merchandise within our 30-day return policy timeframe. Our annual spending at this particular store has been quite large. I purchased a new ****** release (perfume) on April 28th, my order number is WN00000852064 for $236.80. Contact Us at Bergdorf Goodman Information provided by various external sources. She said the live chat rep told her that I requested to "upgrade shipping"! I really don't want this to become a big deal. 18. or NOT Don't trust the shady employees Neimans employs..I was hit TWICE within 30 days with CREDIT CARD FRAUD. 800-756-5784. "Sade made my day!! It was their delivery service that never delivered the merchandise to me and now they are saying the delivery service didnt return it to them. The company claimed that one of it's former manager's is a "pedophile". I was told that it would not be delivered until March. This pattern of discrimination is very disturbing . The company's HR department apparently attempts to conceal this by hiring low level janitorial positions. In 1988 I purchased a 'Burmese ruby' ring from The Precious Jewels Salon at the Bal Harbour Florida Neiman Marcus store, for $195, 000. Got home and tried them on again. Delivery date is changed every time I contact. Of course, there was no response. The acct was closed. I asked to speak to a higher up, the supervisor wanted nothing to do with my case and was rather unfriendly with me. But she kept asking me did you wear it? So I said transfer me to Shawn, she did and it went straight to VM left my Number and Shawn never reached back. " They should have reached out to me if before mailing me some $ 700.00 sunglasses with a crappy off-brand case. I have been dealing with this for months. The rep said she will call m back that evening. I am buying Proenza Schouler PS1 Medium Leather Satchel Bag. Unlike your company, they protect there Sailors. shameful, In January of 2020 I purchased with a gift card (we received for our 50 anniv. ) This process is even more economically feasible than buying online from Neiman's and shipping it to me in Canada. Neiman Marcus. Neiman Marcus has a rating of 3.1 stars from 372 reviews, indicating that most customers are generally satisfied with their purchases. I was shocked and called Fedex. Thank you. Take it or alteration but there is no material left so they can not fix shoulder and armpit and sleeves length. Thank you. I had my boyfriend bring in all the packages while I was gone so I was assured they would be there when I got home. I asked for advice if ok if I use my own dhl account to send my return item back, your company confirm is "ok" and no charge for me! Regards, NMG | Contact Us - Neiman Marcus Group I am not making any threats by any stretch of the imagination. I am rejecting this response because: I have already made it clear that the package was not delivered correctly to my home. I have come close to repurchasing but I refuse to spend 480$ on a fragrance when it should only be $240! REALLY?! The United States Department of Justice has been made aware of this. I have attached a screenshot from my security system showing there was no activity at all on the day ***** says the package was delivered. 349 complaints closed in the last 12 months. He used unwashed hands and cut fingers. I had to pay dhl charges hkd 166.35. How can the manager hired that kind person i never seen them in any store . Has a poor attitude which gives a customer bad vibes. Here are 8 tips for writing great reviews. They did return my money and that was very nice of them, but I just wasted my time and I'm not satisfied! as a 30 year customer of NM I was told that the acct would be closed and I would be sent to collections if capitalone could not locate the funds Please provide an order number and email address or phone number to find an order. Finally, Karen told me the in-store customer service will be more than happy to fulfill my requests of two shopping bags and offered a 10% discount. I keep purchasing Creed Cologne(Adventus) the spray area is stuck in the lid. We detect that you are visiting from Kazakhstan. THIS IS THE ISSUE . These reviews may indicate issues with the company's products, services, or customer support. And that after the value of Burma Rubies has risen astronomically since 1988. No big surprise! VERY SHADY DECEPTIVE BUSINESS PRACTICES. I could have gone to the Canada goose store right next to it or to Bloomingdales but I decided to buy it from Neiman Marcus because I have been a client for over 30 years and always got excellent service. and no one would help.I've canceled my membership in their Nordy Club and it took several emails and calls to get them to stop sending me emails.At this point, I refuse to enter their stores and advise others to avoid them. Handbags Leather Goods Women's Fashion Accessories. I did e-mail Karen Katz, Nieman Marcus, in Dallas. I have access to a plethora of resources to bring this situation to the light to the let the public know, because your company really screwed me royally and I am hurt. Our goal is to address our customers' feedback, to evaluate and research their concerns, and to provide the best solution available or an explanation of what occurred. Additional concerns include that the company has failed to pay wages properly and is known for retaliatory issues (Neimanmarcuslawsuit.com) It may not have followed food safety laws and perhaps does still not. After the BBB intervention, ** responded as I would have expected them to in the first place. But still push to get out store with jackets. I did not sign for the package nor did I receive it. Let me tell you that's corrupt policy and practice! While my family does not overtly advertise our wealth, trust me, I could buy anything I wanted in any one of your locations. It is obvious that there was an error on the carrier's part yet NM claims that there wasn't so they don't have to take responsibility like a company should! If I accept this package and ask for rma (Return on merchandise) , I am afraid they will charge me again hkd 332.03 for dhl, which this is not my fault. the customer service is terrible. I emailed them several times. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So I thought perhaps I need to return it or change to another one. Dallas - NorthPark. User does not have to select a country if they click this link. Received my order but the size was wrong so I went to the store to get a replacement. For god's sake, I only want to know their store policy. I called the Neiman Marcus customer service and explained the situation. See details. And I wore it once but my friends said it looked bad on me. Simple moral, don't buy things from NM just because they are haughty and have great locations. the company sent me a knock off case for 700 dollar sunglasses. At this point, we will consider the matter closed due to non-response from the customer.Thank you for bringing this to our attention and allowing us to address our customer's concern.Sincerely,Executive Support Specialist- Executive OfficesNeiman Marcus Direct. this company is completely unprofessional! Neiman Marcus did not even call Fedex to see what the case# had. Please select the region that you would like to explore today. I was shopping with my friend. We will see who i Just 47 minutes..how bout 50. As an employer, I understand the constraints any company faces when trying to fill all the jobs available in the company. Find 5 listings related to Neiman Marcus in Dana Point on YP.com. This process is even more economically more feasible than buying direct from Neiman's! I own like 10 pairs of Dita Sunglasses and 4 pairs of Cazal SungIasses. "Gift Card's value doubles when purchase includes at least one regular-priced Apparel item and one regular-priced item from either Shoes or Bags" when I got the gift card it did not double its value and customer service's saying is shoes has to be Man size or Woman size not toddler size. Anthony Ford, It was already above my budget but the $300 made it doable. I feel that a reshipment with required signature would be appropriate. Well, weeks passed and the same thing happened. I was then told a few weeks later that there was a refund issued, but when I looked, I was refunded $47.08 for the shaving cream that I did receive instead of the $353.10 I should have been owed for the cologne. Normally, I don't exchange gifts, but these items were 2 that I knew would just gather dust, so I thought I would exchange for store credit and purchase what I did want. So in summation, I am going to say this. I called, I emailed, etc. Complaints for Neiman Marcus Company They will give you your money back plus your story will be heard on Facebook.com/nmnewscoverage. When I requested a label, I was sent back to another customer service rep who said that this was a mistake and that the return was past 30 days--which it was not--and therefore I wasn't due anything--the following is this response.Dear *******************************,Thank you for contacting Neiman Marcus regarding order number WN21279077392. This is shocking and appalling. for 40+ years and I never new a item had to be back in 30 days.I just want my money back. Glad it got fixed..all that matters Merry Christmas. When I was directed to a woman to talk about my issue. Then 2-3 hrs later I received a email telling me my order was cancelled when I called customer service nobody could tell me why, all they said was call card services in the morning called in the morning and a lady says oh yea Shawn left some notes here saying you have to fax over your photo ID, SS#, utility bill and proof of income! They were too small and not comfortable. Understand they have a team of hungry Navy JAG lawyers that deal with situations like mine everyday. of Justice complaint., EEOC records. Customer Service Service nicolen-66778 5/5 2023-06-01 Best online customer service ever!! I have spoken to about 5 people in your company and they only ask me for the order number but i can not give them my order number because i can not access it. The incident occurred around 6:30 pm on February 18, 2019. However, I hope no one else out there gets treated in this way. On 10/30/2022 Bonnie and the fragrance store manager from the Bond No9 counter racial profiled my sister because she was returning a fragrance for me with a legible receipt within the 30-day return policy. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. Several dates later I phone neiman Marcus and stated I had not received the merchandise and I do not want it. Follow Neiman Marcus Group: email sign Up 15% off your first purchase: Please enter a valid email address. I finally got to speak to a supervisor.. Gary from Dallas! Although this may have been the carriers fault, Neimens should be ***** accountable as they chose this carrier and chose to not require a signature for a higher ticket item. I expect nothing short of a **************** to this matter. I purchased a pair of shoes from this store and received wrong size. Very shameful and corrupt customer service! Vienna VA [protected] The portion of the order in question was delivered on 5/11. I called the 1800-customer service number and the representative explained to me that the person who processed the payment "accidently" charged my CC too many times, and that the amount would be credited back to my account within 5 buisness days. No account manager available to handle it and the rep is left to deal with these situations knowing there is no resolution. 1618 Main St. Dallas, TX 75201. I am filing this complaint due to the horrible experience I just had with NM customer service. Read full review of Neiman Marcus / The Neiman Marcus Group and 2 comments. They are NOT a reliable company to deal with. Unfortunately, many companies use DHL for delivery service because it cost them less. BOOK APPOINTMENT VIEW STORE DETAILS. No one knows anything?? On 6/16 I phoned for another follow up and I was told they didnt know where it was at and they cannot refund me until it has been received. The options offered to me are inadequate and fail to mitigate the damages and fulfill its end of the bargain. She was very rude, demeaning and unnecessarily loud. I purchased this end of last year. That employee working in the N.M. Caf would prepare food without gloves. the customer service is terrible. Please let us know if there is anything else we can do for you. They, of course, required we get certification of authenticity, so we went to all the best-known who do this, including Gubelin, GIA and AGL, NONE of whom would agree that this ruby is from Burma, which basically reduces the value to somewhere around $35, 000! Order Number: CSUS23ZZFCRQE2 Order Date: May 24, 2023 When I placed the order, I said to cancel the order, they didn't cancel it, it was shipped directly, I said that the address change could not be received, and I asked them to recall the package halfway, and they also ignored it and asked for a refund. This is 30 minutes from were i live.This makes no sense i need the item tonight for an event which it appears wont havent and i've wasted money i could have spent else where. I am disappointed with the solutions and request that Neiman Marcus rectifies this situation and fulfills its end of the bargain. Desired outcome: seriously, im kind of disappointed. 818 total complaints in the last 3 years. I spoke with Suzanne who couldn't be bothered. Find out how we combat fake reviews. I would appreciate consideration being shown for me regarding this unfortunate debacle. I purchased two fragrances from the Bal Harbour store in Miami Beach, three weeks later i place an online order requested 2 day shipping and received an email that the package had shipped the tracking information does not provide any information on the shippement. Average of 138 Customer Reviews. The dress was $1100 with the promise of a $300 rebate After numerous calls I still have yet to get my $300. She is judgemental and lacks customer service skills as well. Very poor customer treatment I fell like my civil rights were violated. There were other people in the area and we were very embarrassed. I called customer service on 11/11/22 and they opened a ticket. This comment was posted by a verified customer. Saturday-Sunday: 10:30am-6:30pm ET.