the support activities of a firm include:the support activities of a firm include:

According to Porter's definition, all of the activities that make up a firm's value chain can be split into two categories that contribute to its margin: primary activities and support activities. A resource is valuable and rare but neither difficult to imitate nor without substitutes. B) inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. "It stems from the many discrete activities a firm performs in designing, producing, marketing, delivering and supporting its product. Such an approach contradicts the popular wisdom centred on the need to maximize speed. Chap 3 & 4 Flashcards | Chegg.com A. Supply of replacement parts is a _________activity. Because it builds computers to order, the firm could also focus on market niche, by specializing in certain types of custom computers, also. In some instances, BPM will lead to a paradigm shift that transforms the nature of the business itself. Business Horizons, 51, 235243. Customers: The perception of the iPod as unique and far superior to its competitors means that customers do not have bargaining power. B) inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. The XYZ Corp. is taking advantage of a ____________ system. Excess capacity, inventory, and management information systems all provide buffers that better enable a best value supply chain to service and to be more responsive to its customers. According to Porter (1985), the primary activities are: Inbound Logistics - involve relationships with suppliers and include all the activities required to receive, store, and disseminate inputs. C) value webs of its suppliers and distributors. Ketchen, D. J., Rebarick, W., Hult, G. T., & Meyer, D. 2008. What competitive strategies would you advise Smalltown Computer to take? B) effective information systems contributing significantly to a firm's overall cost leadership strategy. There are two basic strategies for improving a firm's profitability. Which ones will it have difficulty exercising? Examples of tangible resources (in the resource-based view of the firm) include: A) financial resources, human resources, and firm competencies. C) tangible resources, intangible resources, and organizational capabilities. Information systems can also improve quality by providing analysis tools for measuring the success of procedures, establishing standards, and measuring performance against those standards (benchmarking). The primary activities of the value chain include inbound logistics, operation outbound logistics, marketing and sales, and service. A best value supply chain seeks to optimize the total costs of all buffers used. Student answers will vary. Test 2 Flashcards | Chegg.com View the full answer. UNH Extension Seeks a State Specialist, Economic Development No. D. the effectiveness of its lobbying activities. The apartment building has a fair market value of $80,000 and an ad, A company is licensing its products when it Multiple Choice develops a strategic plan for another organization. B) Motorola has revised its compensation system to reward employees who learn a variety of skills. B. the interrelationships among the primary activities of the firm and corporate management. From Salt Lake City, Sacramento to Las Vegas, the NBA is ready to ball out this summer. Which of the following examples demonstrates how successful organizations manage their primary activities? First three options contains elements of primary activities so these are incorrect. Alignmentrefers to creating consistency in the interests of all participants in a supply chain. ________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations. The relative reliability of supply chain activities. The first is strategic supply chain managementthe use of supply chains as a means to create competitive advantages and enhance firm performance. How could the use of information systems help them exert each of the four generic strategies in achieving competitive advantage? Within the lumber business, for example, value is added when a tree is transformed into usable wooden boards; the boards created from a tree can be sold for more money than the price of the tree. How is the concept of core competency relevant to this business? Which of the following is a primary activity? C) marketing expertise increasing a firm's revenues and enabling it to enter new markets. All of the following are considered primary activities of a firm except: The support activities of a firm include: A) inbound logistics, technology, outbound logistics, sales and marketing, and service. C) the internal analysis of the firm as well as the external analysis of the industry and competitive environment. Give examples. Which of the four generic strategies is the company using? Reducing the length of time taken in producing a product will also help limit mistakes, because shorter cycle times mean that problems are caught earlier, and that production tasks are easier to understand and perform. D. an individual's knowledge. What practical steps should a firm use in aligning IT with its goals? Human resource management consists of activities involved in recruiting, hiring, training, development, and compensation of all types of personnel. The makeup of goods and services in the Gross Domestic Products of developed countries has changed over the last decade. C. tangible resources, intangible resources, and organizational capabilities. Firm infrastructure (or administration and management), human resources, technology, and procurement b. 2003-2023 Chegg Inc. All rights reserved. This simple yet profound statement suggests that organizations that quickly complete their work will enjoy greater profits, while slower-moving firms will suffer. 14 when a firm provides a specialized product or - Course Hero Johnson & Johnson delegates to its subsidiaries a great deal of authority to respond to local conditions. They consist of warehousing, material handling, delivery operation, order processing, and scheduling. A tool that charts the path by which inputs, including employees, create products and services for sale to clients & customers. ________ is the ability to offer individually tailored products or services using the same production resources as bulk production. BPM is business process management, and is the practice of continuously improving business processes. Seeing quality as the responsibility of all people and functions in an organization is central to the concept of: The reduction of errors to 3.4 defects per million opportunities is central to the concept of: Which of the following is not an advantage for new companies entering the marketplace? A. Tangible resources B. Intangible resources C. Reputational resources D. Organizational capabilities, Gillette combines several technologies (e.g., metallurgy, physiology, physics) to attain unparalleled success in the wet shaving industry. Advantages of following a strategy of local responsiveness include the ____________________. Preston Electronics is an MNE with facilities located in Taiwan, Singapore, and Germany. B) in periods of recession or economic boom. C. supports both individual primary and support activities and the entire value chain. The three-step process is as follows: 1. The MNE has long production runs that lower per unit cost of each chip. Mass customization allows a company to offer individually tailored products using the same production resources as mass production. A strategy that focuses on lowering operating costs is referred to as a ____________ strategy. This has been termed. The balanced scorecard provides top managers with a _____________ view of the business, The balanced scorecard developed by Kaplan and Norton helps to integrate. These chains do not fixate on speed or on any other single metric. The best measure of a company's ability to meet imminent financial obligations is known as the. C) A consumer view of quality includes its durability and safety. Marrin Associates is an MNE with operations in Hong Kong, India, and Canada. Value Chain Analysis EXPLAINED with EXAMPLES | B2U - Business-to-you.com Time is money! warns a famous saying. This is an example of their. BUS3500 FINAL EXAM SET 1 Flashcards | Chegg.com Host governments' growing demands for increasing operational transparency will most likely spur companies to make their value chains more _________. D. continuously adopting new ways of serving the evolving needs of the market. Which of the following is not one of the competitive forces of Porter's model? The support activities of a firm include a) inbound logistics, technology, outbound logistics, sales and marketing, and service b) organization infrastructure, human resources, technology, and procurement c)organization infrastructure, human resources, sales and marketing, and technology The value chain model classifies all company activities as either primary or support. A firm that locates all systems development and operations at its headquarters is using a ________ system configuration. Examples include all of the following except: A) negotiating and maintaining ongoing relations with regulatory bodies. activities needed to support the firm, including the CEO human resource management activities like recruiting, hiring, training, and compensating employees inbound logistics What are the steps involved in practicing BPM? Support activities include a firms infrastructure, human resource management, technology development, and procurement. As an example of firm infrastructure, the explosive growth Of Tim Hortons under Ron Joycesleadership led Canada to have the highest per-capita consumption of doughnuts in the world. According to value chain analysis, which of the following would be considered part of a firm's infrastructure? The support activities include: Firm infrastructure: These activities support the overall creation of products. B) culture, tangible resources, intangible resources. American Harvard Business Professor Michael Porter (born in 1947) proposed that firms should focus on maximizing all the activities in their value chain to achieve a competitive advantage. D) provides entirely Internet-driven services, or virtual products. The activities that measure the performance of your business processes against strict standards are called best practices. A) By building industry-wide, IT-supported consortia and symposia, B) By raising the bargaining power of suppliers, C) By encouraging the entry of new competitors, D) By enforcing standards that reduce the differences between competitors. A willingness and capacity to reshape supply chains when necessary. Value Chain - Mastering Strategic Management - 1st Canadian Edition Support activities are important supplementary aids to primary activities. (2011). CIS 300 Flashcards | Quizlet In assessing its primary activities, an airline would examine A employee training programs. Rapid improvements and decreased costs in deploying information systems have enabled supply chains in recent years to reduce inventory as a buffer. Large doughnut chains such as Tim Hortons can gain cost advantages over their smaller rivals by purchasing flour, sugar, and other ingredients in bulk. A supply chain is a broader concept than a value chain; the latter refers to activities within one firm, while the former captures the entire process of creating and distributing a product, often across several firms. A crash R&D program by one firm cannot replicate a successful technology developed by another firm when research findings cumulate. Substitute products and services: People using their cell phones as portable mp3 players is a substitute product or service. B) inbound logistics, technology, outbound logistics, sales and marketing, and service. Figure 4.18 image description: The Value Chain. Support activities make the delivery of the primary activities possible and consist of organization infrastructure (administration and management), human resources, technology (improving products and the production process), and procurement. The three key types of resources that are central to the resource-based view of the firm's are A. tangible resources, intangible resources, and organizational structure. You've accessed 1 of your 2 free resources. ", "answerCount": 2, "upvoteCount": 0, "dateCreated": "2/24/2023 9:37:08 PM", "datePublished": "2/24/2023 9:37:08 PM", "suggestedAnswer": [ { "@type": "Answer", "text": "Answer: The correct answer is letter ' D ': organization infrastructure, human resources, technology, and procurement. Office of Procurement, GSM013, Sr Mgr, Business Ops Project Unable to match its rivals speed and costs, Kmart soon plunged into bankruptcy. You can ask how information systems can be used to improve the relationship with customers and with suppliers who lie outside the firm value chain, but belong to the firm's extended value chain where they are absolutely critical to your success. Solved The support activities of a firm include: O Firm - Chegg The second component is agility,the supply chains relative capacity to act rapidly in response to dramatic changes in supply and demand (Lee, 2004). The following are examples of socially complex organizational phenomena except. D) makes it easy to sustain operational advantages. A) compares the efficiency and effectiveness of your business processes against strict standards. The use of supply chains as a means to create competitive advantages and enhance firm performance. Google essentially views the entire world as one market and assumes that there are no fundamental differences among countries with regard to consumers' preferences. In the age of the Internet, Porter's traditional competitive forces model is still at work, but competitive rivalry has become much more intense. IS 3003 Chapter 3 Flashcards | Quizlet D) synchronizes the business processes of customers, suppliers, and trading partners. Porter classified those activities in primary and support activities. D. tangible resources, intangible resources, and top management. C) implementing a new information system. A key human resource management issue for all doughnut shops is ensuring that a friendly face greets each customer. Agility can be achieved using buffers. B) Compare the firm's financial ratios over the most recent one-year period. Primary activities are most directly related to the production and distribution of the firm's products and services, which create value for the customer, including inbound logistics, operations, outbound logistics, sales and marketing, and service. : Steps to align IT with your organization's goals include: identifying your business strategy and goals and breaking these goals into concrete activities and processes; identifying how you measure progress toward these goals; determining how IT can help achieve these goals and improve business processes and activities; and measuring the actual performance of the business. C. SWOT gives a one-shot view of a moving target. A healthy doughnut? C) organization infrastructure, human resources, sales and marketing, and technology. D) the firm's resources are path dependent. Which of the following does not describe a difference between the way customers and producers see quality? Identify the secondary activities for each primary activity Generally, creating one supply chain for a customer is desired because this helps minimize costs. A) physical uniqueness, path dependency, causal ambiguity, and social complexity. C) financial analysis and stakeholder perspectives. Secondary activities or the support activities include firm infrastructure, human resources management, and procurement. A) Positioning and rivalry among competitors. BPM is considered concluded when the new processes are both implemented and accepted. Theprimaryactivitiesofafirminclude | Course Hero shipping and customer service Citibank decides to open a call center in Mumbai, India because a detailed analysis of the country-specific advantages suggests that India is the optimal place for responding to customers' calls. The most successful solutions or methods for achieving a business objective are called: B) value chains of its suppliers, distributors, and customers. C. a firm's allocation of financial resources. Attracting potential customers and convincing them to make purchases is the domain of marketing and sales. A) purchasing key inputs B) recruiting and training employees C) repairing the product for the consumer marketing expertise increasing a firm's revenues and enabling it to enter new markets. This model identifies specific, critical leverage points where a firm can use information technology most effectively to enhance its competitive position. B) inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. Which of these categories of financial ratios is used to measure a company's ability to meet its short-term financial obligations? Understanding Thought Patterns: A Key to Corporate Leadership? Which strategy champions worldwide consistency and standardization to support the firm's goal to become the low-cost leader? Furthermore, the four supporting activities of the company are as under: Procurement Technology Development Human Resources Organizaiton Infrastructure", "upvoteCount": 0, "dateCreated": "2/24/2023 9:38:42 PM", "url": "https://business-question.com/the-support-activities-of-a-firm-include-a-inbound-logistics-technology-outbound-logistics-sales-14788194-79/#comment-160446", "author": { "@type": "Person", "url" : "https://business-question.com/author/Cora", "name": "Cora" } } ] } }. Chapter 1: Mastering Strategy: Art and Science, Chapter 3: Evaluating the External Environment, Chapter 5: Selecting Business-Level Strategy, Chapter 6: Supporting the Business-Level Strategy: Competitive and Cooperative Moves, Chapter 7: Competing in International Markets, Chapter 8: Selecting Corporate-Level Strategies, Chapter 9: Executing Strategy through Organizational Design, Chapter 10: Leading an Ethical Organization: Corporate Governance, Corporate Ethics, and Social Responsibility, Mastering Strategic Management 1st Canadian Edition, Figure 4.17 Adding Value within a Value Chain, Next: Beyond Resource-Based Theory: Other Views on Firm Performance, Mastering Strategic Management - 1st Canadian Edition, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Business Horizons, 51, 235243. A) Organizational strengths may not lead to competitive advantage, B) SWOT's focus on the external environment is too broad and integrative, C) SWOT gives a one-shot view of a moving target, D) SWOT overemphasizes a single dimension of strategy. Johnson Enterprises manufactures computer chips used in cell phones. a. capitalize on the pioneers weakne, On October 1, 2019, Illini Company purchased a truck for $42,000. Johnson is most likely benefiting from _________________. These are: A. a differentiation strategy and a low-cost strategy. Threads is a new app from the parent company of Facebook, Instagram and WhatsApp. A) For a consumer, quality means uniformity of the product. These are ___________________. Value Chain - Overview, How To Implement, Advantages ______________ are the competencies or skills that a firm employs to transform inputs into outputs. However, this cannot occur without corresponding increases in buffer capacity elsewhere in the chain, or performance will suffer. A) Businesses whose suppliers are located overseas, B) Businesses selling their products worldwide, C) Businesses moving manufacturing overseas. Based on your reading of the chapter case, which of the four generic business strategies was Ford Motor company following in implementing its new software and apps? The Extension Economic Development State Specialist is an academic (non-tenure track) professional with primary responsibility to develop educational resources and programs for communities and the state that serve the economic development mission of the University of New Hampshire (UNH) and Cooperative Extension. A) inbound logistics, technology, outbound logistics, sales and marketing, and service. In assessing its primary activities, an airline would examine. structure of the industry in which it competes, Many industries are imperfectly competitive. Which of the following is a primary activity? The firm also purchases materials in bulk from its suppliers with whom Johnson has long-term contracts. B. effective information systems contributing significantly to a firm's overall cost leadership strategy. D. geographic uniqueness, cause dependency, social ambiguity, and path complexity. A) uses the capabilities of other companies without being physically tied to those companies. In terms of stock price, firms market value erodes by an average of 10 percent following the announcement of a major supply chain problem. If the es, In many cases, pioneers lose their market lead and initial market share to imitators who:______. The support activities of a firm include: A) inbound logistics, technology, outbound logistics, sales and marketing, and service. The value chain provides a useful tool for managers to examine systematically where value may be added to their organizations. In terms of resource-based theory, Joyces leadership was clearly a valuable and rare resource that helped his firm prosper. The support activities of a firm include: a. B) financial resources, physical resources, and the capacity to combine intangible resources. Porter, M. E. 1985. Best value supply chains strive to excel along four measures. T/F Managers should focus their attention on interrelationships among value-chain activities within the firm, NOT on relationships among activities within the firm and other organizations (such as suppliers and customers). Primary activities areactions directly involved in the creation and distribution of goods and services. D) reputation with suppliers and customers. 24) In the context of value chain analysis, the support activities of a firm include ________. UChicago, Massachusetts firm will support startups in Hyde Park lab. One example answer using Apple's iPod is: Competitors to the iPod include the Zune. Media advisory. The triple-A supply chain. C) rarity, path dependency, causal ambiguity, and social substitutability. What are the primary activities in the value chain? C) managers should not look at their job as primarily balancing stakeholder demands; increasing satisfaction among multiple stakeholders can be achieved simultaneously. D) balances the high cost of adding new members to a community against the lower cost of using network infrastructure. In the context of value chain analysis, the support activities of a firm include _____. Doughnut shops transform basic commodity products such as flour, sugar, butter, and grease into delectable treats. The fewer and simpler the steps, the fewer occasions for human error to be introduced. D) organization infrastructure, human resources, technology, and procurement. However, it could emphasize customer intimacy, through face-to-face interaction with customers.